Begrudgingly Paid…..

I just paid for it… begrudgingly…. I love the app, I really do, but there’s many things lacking, both from the macOS version and the mobile version, as well as some issues with the prouct all around that made me hesitate and wait until the last second to pay.

Don’t get me wrong, the features included are great, it’s quick and snappy, the desktop UI and mobile UI are similar and that’s excellent…. but the biggest glaring issue is the poorly implemented Conversation View:
- it groups by subject, but does not if “Message Subject” is altered to “re: Message Subject” or “fwd: Message Subject”, even though they belong together.
- it groups by subject as I said above, so that means if I have several different unrelated email strings with the same generic subject “Hi Brad” or “Welcome!”, they all get put into the same conversation. The way that you decide how to implement conversation view needs to rely on more datapoints than the subject. Doing it only by subject is lazy and just an easy way to attach another “feature” to the app. I have to leave it turend off or reading mail becomes a confusing mess.
- you can’t sort the conversation view. What if I want all newest message in the converation on top? Having it on the bottom is not how most other mail apps do it, and it’s counter intuitive. Honestly, look at the way the Mac Mail app implemented it. It’s perfect and where I and a lot of your users come from. I still love your app better than the Mac Mail App, but your conversation view is EXTREMELY lacking.
- I often have emails forwarded to me from other accounts. But, the default, unchangeable behavior when you receive a forwarded message is to hide the original message. So initially, all forwaded messages from other accounts are always hidden, and it appears I got a blank email. Then I have to go through the extra mouse click/touch gesture to open up the original message.
- Conversation view again: when implementing conversation view, you should eliminate that quoted text completely, and just show the most recent text for each message. Again, look at Mac Mail App to know what I mean.

Those are just a handful of extreme annoyances with the app. I understand, you want to implement something unique, original and you don’t necessarily want to copy Apple or anyone else out of pride or fear, but still, the conversation view is generally useless and a detriment to the app. You should take a step backfrom this implementation of it and think about how it could be truly useful conceptually, and then put code to build it….

I purchased my year subscription today as a gamble that you will hear me and others and change the conversation view, and keep imporiving the application. Like you say, you believe it’s worth charging this much money for a piece of software we use every day and our work and personal lives revolve around. I agree, but I also think that every feature, including conversation view, should be free of confusion and poor form.

Thanks!

P Stanky about Newton - Supercharged emailing, v9.1.12